Shipping policy
SHIPPING POLICY
SHIPPING INFORMATION
TOTAL DELIVERY TIME
Most orders are delivered within 10–26 business days (Processing + Shipping).
Please take both processing and shipping times into account before placing your order.
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TIME-SENSITIVE ORDERS (IMPORTANT)
If your order is intended for a birthday, holiday, gift, special event, or any date-sensitive occasion, please contact us as soon as possible after placing your order.
Email: hello@tiltago.com
Please let us know your desired delivery date, and our team will review whether the estimated processing and shipping timeline is suitable for your order.
If we believe your requested delivery date may not be achievable, we will notify you as early as possible and discuss available options before shipment.
For any time-sensitive order, we strongly recommend contacting us in advance to avoid misunderstandings regarding delivery expectations.
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ORDER PROCESSING TIME
Orders are processed within 5–14 business days.
This includes order confirmation, quality checks, and packaging.
Please note that processing times may vary slightly during peak periods.
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SHIPPING TIME
Once your order has been shipped, delivery typically takes:
5–12 business days (Worldwide Shipping)
Delivery times may vary depending on your location and local carrier conditions.
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ADDITIONAL NOTE FOR ORDERS WITH 2 BOARDS
If you purchase 2 boards in the same order:
• They will be shipped as 2 separate packages
• We will arrange shipment at the same time whenever possible
• However, they may not arrive on the same day due to carrier handling and local delivery conditions
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IMPORTANT NOTES
• Once your order has been shipped, our system will automatically send a shipping confirmation email containing the tracking number to the email address provided at checkout.
• Please ensure that your email address is entered correctly when placing your order.
• If your order has not shipped within the estimated processing timeframe, this is usually due to order volume, inventory handling, or fulfillment scheduling.
• If your order status has not been updated after the maximum processing period, please contact our support team for assistance.
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CUSTOMER SUPPORT
If you have any concerns regarding your order, please contact us first. Our support team is available to provide order updates, shipping information, and assistance with any order-related issues.
Email: hello@tiltago.com
Response Time: Within 24 business hours