Refund Policy
We want every customer to shop with confidence. If you have any questions about your order, our support team is always happy to help.
1. Before Your Order Has Shipped
If your order has not yet been shipped, you may contact us at any time to cancel your order and receive a full refund.
To help your order arrive as quickly as possible, we usually begin processing and preparing your order for shipment shortly after it is placed. If you wish to cancel your order, please contact us as soon as possible.
Contact us at: hello@tiltago.com
2. After Your Order Has Shipped (In Transit)
Once your order has been shipped, it enters the international shipping process and generally cannot be intercepted, recalled, or canceled.
For this reason, cancellation and refund requests cannot be accepted while the order is in transit.
3. After Your Order Has Been Delivered
3.1 Product Quality Issues, Shipping Damage, or Wrong Item Received
If your product arrives damaged, has a quality issue, or you receive the wrong item, please contact us within 14 days of delivery.
After reviewing your case, we will provide a free replacement, free reshipment, or full refund, as appropriate.
All replacement requests are subject to product availability. If a replacement is unavailable, you may choose to receive a full refund.
3.2 Returns for Personal Reasons
If you wish to request a return for personal reasons after receiving your order, please contact our support team first.
We will review your request based on your order details, the condition of the product, and the related shipping and handling costs, then provide you with the appropriate return solution.
Please do not send any items back without contacting us first, as unauthorized returns may affect the processing of your refund.
4. Return Shipping
Unless the return is due to a product quality issue, shipping damage, or an incorrect item, customers are responsible for the return shipping cost.
We do not provide prepaid return shipping labels.
5. Refund Processing Time
Once the returned item has been received, we will usually inspect and process it within 3 business days.
Approved refunds will be returned to your original payment method.
Refunds usually take 5–10 business days to appear in your account. In some cases, certain banks or card issuers may complete the process within 1–5 business days, but the actual timing depends on your bank or card issuer’s processing speed.
Thank you for your patience while the refund is being processed.
6. Contact Us
If you would like to request a refund, return, replacement, or any other after-sales support, please contact us at: