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TiltaGo Support

Self-Service Troubleshooting Guide

Select the section that matches your issue, follow the recommended steps, and check the final column for the next action.

90% of common issues can be resolved right here.

Still need help? Email your device model and a screenshot or video showing the issue.

Reply within 24 hours
01 Indicator Light Power, charging and indicator light checks
What You See
What to Try
Result & Next Step
The green light turns on when you press the button.
Try connecting the board via Bluetooth.
If the board connects, the hardware is working normally.
The green light turns on, but the Bluetooth connection fails.
Charge the board for 30 minutes, then try connecting again.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
No light turns on when you press the button.
Charge the board for at least 30 minutes.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
02 Bluetooth Connection Connection, reconnection and game response issues
TiltaGo Bluetooth connection guide Tap or click to view the full image
What You See
What to Try
Result & Next Step
The green light is on, the board connects, and the game works normally.
No additional action is needed.
Everything is working correctly. You can start playing.
The board connects, but the game does not respond or behaves incorrectly.
  1. Close and restart the app.
  2. Reconnect the board.
If the board reconnects and the game works normally, the issue is resolved.
The game still does not work correctly after restarting the app and reconnecting the board.
  1. Confirm that the board is connected.
  2. Open and test a different game.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
The board connected before, but it will not reconnect now.
  1. Close the app completely.
  2. Turn off the board.
  3. Restart the board and reopen the app.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
The green light is on, but the connection page appears.
  1. Make sure Bluetooth is enabled on your phone or tablet.
  2. Open a game and tap Play.
  3. Tap OK Connect Now.
If the game opens directly without showing the connection page, the board is already connected.
The green light is on, but the board still cannot connect.
  1. Charge the board for 30 minutes.
  2. Close the app completely.
  3. Restart the board and try connecting again.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
03 Login Issues Email verification, Apple login and Guest Mode
What You See
What to Try
Result & Next Step
You do not receive the email verification code.
  1. Check your Spam, Junk, and Promotions folders.
  2. Make sure the email address was entered correctly.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
Sign in with Apple fails.
Tap Sign in with Apple and try again using your Apple account.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
Guest login fails.
Close and reopen the app, then try Guest Mode again.
Please email your device model and a screenshot or video to . We’ll reply within 24 hours.
04 VIP Card Activation Redeem your VIP card and unlock PRO content
TiltaGo VIP redemption code location Tap or click to view the full image
What You See
What to Try
Result & Next Step
You are activating your VIP card for the first time.
  1. Find the activation code on the VIP card.
  2. Open the app and tap the blue ticket icon in the top-right corner.
  3. Enter the 6-character activation code.
  4. Tap Redeem.
Your PRO content and VIP games will be unlocked.
You have a VIP card, but the activation code does not work.
  1. Make sure the 6-character code is entered correctly.
  2. The activation code is case-sensitive.
  3. Prepare your account information and a clear photo of the VIP card.
Please email the requested information, your device model, and a screenshot or video to . We’ll reply within 24 hours.
05 Membership Subscription Payment and membership status checks
What You See
What to Try
Result & Next Step
The subscription payment fails.
  1. Confirm whether you selected the monthly or annual plan.
  2. Record the error message shown after payment fails.
  3. Provide your account email or username.
  4. Take a screenshot or video of the issue.
Please email the requested information, your device model, and a screenshot or video to . We’ll reply within 24 hours.
The payment succeeded, but you want to confirm whether the membership is active.
  1. Open the Profile or Account page.
  2. Refresh the page or restart the app.
If the app shows Get Pro Now!, the membership is not active. If it shows an expiration date, the subscription is active.
06 Screen Mirroring Cast your phone or tablet screen to a TV
What You See
What to Try
Result & Next Step
You want to mirror an iPhone or iPad to a TV.
Use Screen Mirroring or AirPlay on your iOS device.
Performance depends on your phone or tablet, TV model, and network environment.
You want to mirror an Android phone or tablet to a TV.
Use Smart View, Cast, Wireless Display, or a similar feature on your Android device.
Performance depends on your phone or tablet, TV model, and network environment.
You want the most reliable way to use TiltaGo.
Use TiltaGo directly on a compatible phone or tablet.
TV mirroring is optional, and compatibility cannot be guaranteed for every TV model.
Still need help?

Email your device model and a screenshot or video showing the issue.

Reply within 24 hours
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