Shipping Policy

TOTAL DELIVERY TIME

Most orders are delivered within approximately 15–26 business days, including both processing time and shipping time.

Please note that orders are generally not expected to arrive within 10 business days. When placing your order, we recommend allowing at least 15 business days as a delivery reference.

TIME-SENSITIVE ORDERS

If your order is intended for a birthday, holiday, gift, special event, or any other date-sensitive occasion, please contact us as soon as possible after placing your order.

Email: hello@tiltago.com

When contacting us, please provide your order number or the email address used to place the order.

We may be able to arrange priority order processing whenever possible.

Please note that priority processing only shortens the order processing time. Shipping transit time cannot be expedited.

If you need your order before a specific date, we strongly recommend contacting us before your order has been shipped. Our support team will review the estimated processing and shipping timeline and provide the most appropriate recommendation based on your requested delivery date.

ORDER PROCESSING TIME

Orders are typically processed within 5–14 business days.

Processing includes:

Order confirmation
Product inspection and quality checks
Packaging and fulfillment preparation

Processing times may vary slightly during peak sales periods, holidays, or periods of high order volume.

SHIPPING TIME

Once your order has been shipped, delivery typically takes approximately:

12 business days for worldwide shipping

All orders are shipped via international air freight.

The estimated shipping time is provided as a general reference only. Actual delivery may be faster or slower depending on factors including:

Customs clearance
Airline schedules
Weather conditions
Local carrier operations
Public holidays
Other circumstances beyond our control

ORDERS CONTAINING 2 BOARDS

If you purchase two boards in the same order:

The boards will be shipped in two separate packages
We will arrange shipment at the same time whenever possible
The two packages may have separate tracking numbers
The packages may not arrive on the same day due to carrier handling and local delivery conditions

Receiving one package before the other does not necessarily mean that the second package has been lost or delayed.

TRACKING INFORMATION

Once your order has been shipped, a shipping confirmation email containing your tracking information will automatically be sent to the email address provided at checkout.

Please make sure that your email address is entered correctly when placing your order.

If you do not receive the shipping confirmation email, please check your:

Inbox
Spam or Junk folder
Promotions folder

You may also contact us at hello@tiltago.com for assistance.

Please note that tracking information may take several business days to update after the package has been handed over to the shipping carrier.

DELAYED ORDERS

If your order has not shipped within the estimated processing timeframe, the delay may be caused by:

High order volume
Inventory handling
Quality inspection
Fulfillment scheduling
Peak-season processing

If your order status has not been updated after the maximum processing period of 14 business days, please contact our support team for assistance.

CUSTOMER SUPPORT

If you have any concerns regarding your order, please contact us before initiating a dispute or chargeback.

Our support team can assist with:

Order status updates
Shipping information
Tracking assistance
Delivery concerns
Address or email corrections before shipment
Other order-related questions