FAQs

TiltaGo Smart Balance Board - FAQs & Support


Product Specifications

  • Dimensions: 39.5cm * 39.5cm* 9.5cm
  • Weight: 1.3kg
  • Material: TPE + PP
  • Weight Capacity: 200kg
  • Recommended for Ages 6+

 

Order Confirmation & Shipping Updates

After your order is placed successfully, you will receive an order confirmation email at the email address entered during checkout.

Your order will then be processed and prepared for shipment. Once the package has been shipped, you will receive a shipping confirmation email with your tracking number. You can use the tracking information to check the delivery status until your order arrives.

Please make sure your email address is entered correctly. If you cannot find our emails, please check your Spam, Junk, or Promotions folder.

If you entered the wrong email address, please contact us at hello@tiltago.com as soon as possible. Please include your full name and order number, and we will help update your email address and resend the order information.

Track Your Package

You can use the tracking number above to check your shipment status here:
https://www.17track.net/en


How to Use

  1. Download the TiltaGo APP: Search for "TiltaGo" directly in your device's app store

  2. Turn on the Balance Board; a green light will illuminate
  3. Enable Bluetooth on your phone, open the TiltaGo APP, and tap "Connect" — the balance board and your phone will connect automatically
  4. Once connected successfully, you can stand on the balance board or hold it in your hand, then tilt it to control the game

Q: I can't log in or receive the verification code. What should I do?

A: If you’re unable to log in or haven’t received the verification code, please try the following steps:

  1. Make sure your phone or tablet is connected to a stable internet connection.
  2. Check your Inbox, Spam, Junk, and Promotions folders.
  3. Make sure the email address you entered is correct.
  4. Check whether you have any blocking, security, antivirus, VPN, firewall, or parental control apps installed on your phone or tablet. These apps may block TiltaGo-related emails, links, or websites.

If you still don’t receive the verification email, the issue may be related to your email provider.

You can also try another sign-in method:

iOS:

  • Guest Mode
  • Sign in with Apple
  • Email Login

Android:

  • Sign in with Google
  • Email Login

If you’re still unable to log in, please record a short video showing the login issue and send it to our online customer service or email it to hello@tiltago.com. Our technical team will help investigate the issue.

 

Frequently Asked Questions

 

Q: Should I charge the balance board before first use?

 

A: Yes. When you receive your TiltaGo balance board, we recommend charging it for approximately 2 hours before using it for the first time.

The battery level may be low after shipping and storage. Please use the included charging cable, then turn on the balance board and connect it to the TiltaGo App after charging.

If the balance board still does not turn on or charge properly, please contact us at hello@tiltago.com and include your order number.

 

Q: Can I play TiltaGo directly on a TV?

 

A: TiltaGo is designed to run on a compatible mobile phone or tablet. The balance board connects to the TiltaGo App on your mobile device via Bluetooth.

If you want to display the game on a TV, you can use your phone or tablet’s built-in screen mirroring or casting feature.

Please note that TV casting depends on your phone, tablet, TV model, and local network environment. Compatibility and performance may vary between devices and manufacturers. Some TVs may experience latency, connection issues, or limited screen casting functionality.


Q: Why haven’t I received my email verification code?

A: If you have not received your TiltaGo verification code, please check the following:

  • Check your Inbox, Spam, Junk, and Promotions folders.
  • Search for the subject line: Your TiltaGo Verification Code
  • Search for the sender: no-reply@otp.tiltago.com
  • Make sure the email address you entered is correct.

If you still cannot find the email, please contact us. If possible, include a screenshot of your email search results so our technical team can investigate the issue further.

 

Q: Is shipping free?

 

A: Shipping depends on the option you choose:

  • STANDARD (30+ Games & 1 Board): Shipping is not included.
  • PRO (60+ Games & 1 Board): Shipping is not included.
  • DUO Bundle (2 PRO Boards): Free shipping included.

Free shipping is also available when you purchase more than 1 board in the same order.Please note:
If you purchase 2 boards in the same order, they will be shipped in two separate packages.We will try our best to ship them at the same time. However, due to carrier processing and local delivery conditions, the two packages may not arrive on the same day.

 

Q: Are there any extra fees after purchase?

 

A: No. There are no hidden fees or automatic charges after purchase.

Once you purchase a TiltaGo balance board, you will receive:

  • Built-in games included with your device
  • Optional access to additional APP games through a membership

The APP membership is completely optional. It is not automatically charged.

You can choose to subscribe monthly or yearly only if you want more games, and you can cancel anytime.

PRO Version:
The PRO Version includes a permanent VIP membership, which means:

  • No recurring subscription fees
  • Full access to all APP games permanently

So if you choose the PRO Version, you do not need to pay for an additional APP membership.


Q: What does the “30% discount” in the Instagram ad mean?

 

A: The “30% discount” refers to the promotional prices already applied to the products:

  • Standard Version
    Original Price: $99
    Discounted Price: $69
    Shipping not included
  • Pro Version
    Original Price: $119
    Discounted Price: $89
    Shipping not included
  • 2-Board Bundle
    Original Price: $178
    Discounted Price: $158
    Free shipping included

The 2-board bundle is the most popular option for families and multiplayer use.

 

Q: When can I get my package?


A: Processing Time: 5–14 Business Days
Delivery Time: 5–12 Business Days
Most orders arrive within 10–26 Business Days
View Full shipping Policy

 

Q: How It Works

 

The balance board is built with motion sensors and a smart processing chip that can detect the board’s tilt direction, angle changes, and movement status in real time.

When you stand on the board and move your body, the sensors capture the board’s motion data and send it to the mobile app via Bluetooth. The app then processes the data and converts your movements into game control commands, allowing you to control the game using your body balance.



Q: When I turn on the balance board, no light comes on. What should I do?


A: The balance board may be low on power. Please charge it for 1-2 hour.

 

Q: Bluetooth connection failed?


A: 1.Please turn off the balance board power switch and your phone's Bluetooth first, then turn both back on and try to reconnect.
2.If it still cannot connect, please turn off the balance board power switch, disable your phone’s Bluetooth, restart your phone, and then try to connect again.
3.If the connection still fails, the balance board may have insufficient battery power. Please charge it before using again.


Q: What is the weight capacity of the balance board?


A: It can support up to 200kg.

Q: Can I use the balance board barefoot?


A: Yes, the surface of the balance board is equipped with non-slip particles, so it is safe to use barefoot.

Q: I find it too difficult to stand on the balance board. What can I do?


A: You can hold the balance board in your hand to play instead. Alternatively, you can place a thick buffer mat under the balance board for added stability.

Q: Can an adult stand on the balance board?


A: Yes, the balance board has a diameter of 39.5cm, which is large enough for an adult to stand on comfortably.

Q: What are the main benefits of using a TiltaGo?


A: Using these boards helps strengthen your core, improve overall stability, and refine your proprioception (your body’s awareness of its position in space).

Q: Are there any other ways to use the balance board?


A: If you want to increase the difficulty, you can use it while doing a plank. You can also use this balance board for exercise even without a smart device.

Q: Does it support two-player mode?


A: Yes, the version supporting two-player mode was updated at the end of April. Turn on Bluetooth on your phone, switch on both balance boards, tap the "Connect" button in the APP, and it will automatically connect to both balance boards. Select the games under the "Dual" tab to start two-player gameplay.